Residential QoS Commitment
QOS Service Timelines (Residential)
LinkMe Voice, Long Distance (existing customer) and Broadband Internet (VDSL ISP only)
- Installation: 1 Working Day
- Repair: 1 Working Day
Long Distance (new customer)
- Installation: 3 Working Days
- Repair: 1 Working Day
Broadband Internet (DSL ISP only)
- Installation: 1 Working Day
- Repair: Up to 7 Working Days
Broadband Internet (DSL ISP & access)
- Installation: 10 Working Days
- Repair: Up to 7 Working Days
Broadband Internet (VDSL ISP & access)
- Installation: 21 Working Days
- Repair: Up to 7 Working Days
Online Backup
- Installation: 1 Working Day
- Repair: 2 Working Days
Cancellation
- 45 Calendar Days for all products above